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Our team is available 7/7 to answer all your questions. Average reply time: under 2 hours.
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Frequently asked questions
Before writing to us, the answer may be right here.
Our team replies in under 2 hours on average, 7 days a week. Requests sent between 10pm and 8am (Paris time) are handled in the morning.
If your eSIM hasn't been activated yet, you have a 30-day money-back guarantee. Send us a message with your order number via the form above.
Start by checking that the eSIM is enabled in your settings, that data roaming is on, and restart your phone. See our troubleshooting guide for more details.
If your eSIM hasn't been activated yet, contact us with your order number for any change or cancellation. Once activated, the plan can no longer be changed.