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Our team is available 7 days a week to answer all your questions. Average response time: under 2 hours.

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Frequently asked questions

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Our team responds in under 2 hours on average, 7 days a week. Requests sent between 10 PM and 8 AM (Paris time) are handled first thing in the morning.
If your eSIM has not been activated yet, you benefit from a 30-day money-back guarantee. Send us a message with your order number using the form above.
Start by checking that the eSIM is enabled in your settings, that data roaming is turned on, and restart your phone. Check our troubleshooting guide for more details.
If your eSIM has not been activated yet, contact us with your order number for any modification or cancellation. Once activated, the plan can no longer be modified.